The Town of Spring Lake Water Department is located inside of our Town Hall which is located at 300 Ruth Street in Spring Lake.
We offer a full service drive-thru window located just to the side of our Town Hall building for convenient payments and transactions, and our office hours are
Monday – Friday 8 a.m. – 5 p.m., except holidays.
IF YOUR SERVICES HAVE BEEN DISCONNECTED AND YOU HAVE MADE A PAYMENT, YOU MUST NOTIFY THE OFFICE OF YOUR PAYMENT.
IF IT IS AFTER HOURS, ON A WEEKEND, OR ON AN OBSERVED HOLIDAY CLOSURE, YOU MUST NOTIFY THE OFFICE ON THE FIRST BUSINESS DAY FOLLOWING THE CLOSURE.
THERE ARE NO AUTOMATIC RECONNECTIONS.
RECONNECTS ARE SCHEDULED AFTER YOUR PAYMENT VERIFICATION HAS BEEN MADE.
******THE AFTER HOURS EMERGENCY LINE DOES NOT DO RECONNECTIONS******
We’ve made it easy for you…..
Online: Online payments are accepted 24 hours a day, seven days a week when you use our online BILLPAY service that is available to all customers.
(Please note that a convenience fee of $1.50 will be added to all credit card payments made using the online service.)
Bank Draft: If you prefer to pay your bill through an automatic monthly bank draft, all you need to do is print out the Bank Draft Enrollment
form and return it to us by either USPS mail or via an email by sending it to: email@example.com.
In person: Visit us at the Utility Customer Service Department, located inside of our Town Hall located at 300 Ruth Street in
Spring Lake. Upon entering the front of the building, take the hallway to your right and then as you round the corner you will see our window.
Secure Payment Drop Boxes: We offer two different secure drop boxes for you to drop your payments off at any time.
The first one is located in the drive thru payment lane located on the right hand side of the Town Hall,
with the second one being located in the EXIT lane of the parking lot directly across the street from the Town Hall.
Payments are collected Monday through Friday only, and during normal business hours.
U.S.P.S. remittance address:
If you wish to use the mail, please send your payments, along with your payment stub, to:
Town of Spring Lake
Utility Customer Service
300 Ruth Street
Attn: Water Dept.
Spring Lake, NC 28390
Remember to please allow enough time for the postal service to deliver your payment before it is due.
The Water Department falls under the leadership and guidance of the Finance Director.
The Water Department is part of the Revenue/ Water Resources Department.
Customer Service Rep: Jahaira Carmona
Customer Service Rep: Carol Graham
Customer Service Rep: Sharisha Hale
Collections Specialist: Ms. Lakeshia Hardy
Revenue Supervisor: Renee Robinson